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Does Hectic TV come with channels?
No. Hectic TV is a player, like a web browser for TV. It plays the playlists and servers you add and never includes, sells or recommends channels, playlists or streams. The only content it offers itself is five openly licensed sample films and a Free Films & Cartoons section of public-domain titles from the Internet Archive.
How do I restore Hectic TV Pro?
Open Settings → Hectic TV Pro → Restore Purchases, signed in with the Apple Account you bought it with. Pro works on all your devices.
How do I get a refund?
Purchases are handled by Apple, so refunds are requested from Apple at reportaproblem.apple.com. We never see your payment details.
How do I add an Xtream Codes login?
Home → Add your TV → Xtream Codes. Enter the server your provider gave you (for example provider.com:8080; you can leave out http://), then your username and password, and tap Add. Channels load first; movies and series follow. Passwords are kept in your iCloud Keychain, never in the app's database.
How do I add an M3U playlist?
Home → Add your TV → M3U Link and paste the address, or M3U File to pick a file from Files or iCloud Drive. M3U and M3U8 both work. Add a TV guide address too if your provider supplies one. Huge playlists import in the background, and favourites survive every refresh.
The TV guide is empty
Open Settings → Playlists → your playlist and check the guide address, or add another under More guide addresses. Some providers don't supply a guide at all; channels still play without one.
A channel won't play
Apple devices play HLS (.m3u8) and MP4 natively, and Hectic TV tries Xtream .ts links as HLS automatically. RTMP, RTSP, UDP, RTP and MMS links can't be played by Apple's media engine. If a stream drops, Hectic TV reconnects and, if the same channel is in another of your playlists, switches to it. Try Settings → Playback → Stream Format → HLS, check your connection, or ask your provider whether your subscription allows more devices at once.
Does my setup sync to my other devices?
With Hectic TV Pro, playlists, favourites, locks and history sync through your own private iCloud. Install Hectic TV on the other device, signed in to the same Apple Account, and it's all there; no codes. Make sure iCloud is on for Hectic TV in Settings.