Hectic TVApp Store

Privacy

Privacy Policy

Last updated: 16 October 2026

The app collects nothing. Hectic TV is made by Hectic Software Ltd. Questions: [email protected].

The Hectic TV app

  • No accounts, analytics, advertising or tracking. Hectic TV contains no third-party SDKs. Its App Store privacy label is Data Not Collected.
  • Your library stays yours. Playlists, favourites and watch history are stored on your device. If you use iCloud sync (Hectic TV Pro), they are stored in your own private iCloud database through Apple’s CloudKit. We, the developer, have no access to it.
  • Passwords for Xtream Codes logins are kept in your iCloud Keychain, never in plain text. For Jellyfin, Hectic TV keeps the server’s access token in the Keychain, not your password.
  • Network requests go to the addresses you add (playlist, TV guide, stream, logo and Jellyfin servers), to Apple (App Store, iCloud), and only when you use them: our storage for the free sample films and the speed test, the Internet Archive for Free Films & Cartoons, YouTube’s official embedded player for trailers and YouTube links, Wikipedia and TVmaze for film and series details (only the title and year are sent; you can turn this off in Settings → Privacy & History → Film & TV Details), and TMDB and OMDb only if you add your own keys there (your keys stay in your device’s Keychain). These services have their own privacy policies; none of them receive anything that identifies you from Hectic TV.
  • Local network: Hectic TV may ask for local network access to play streams from servers on your home network (for example a media server or TV tuner) and to act as a remote for Apple TV. Nothing is shared.
  • HomeKit (Cinema Mode) is off until you turn it on. It only changes the lights or scenes you choose, on your devices.
  • Ally, the in-app assistant, runs on your device using Apple’s on-device model, or on-device search where that isn’t available.
  • Translation of programme details happens on your device using Apple’s Translation framework.
  • Purchases are handled by Apple. We receive no payment details.

This website

  • The website has no cookies, analytics or advertising. It is hosted on Cloudflare Pages, which processes standard request data (such as IP address) to serve and protect the site.
  • The Ally help assistant on this website sends the question you type to our Cloudflare function, which answers it with Cloudflare Workers AI using our help pages. We don’t store your questions or answers, and the assistant has no memory between questions. To prevent abuse, a counter keyed to a one-way hash of your IP address is kept for up to an hour. Please don’t type personal details; email addresses and phone numbers are removed before a question reaches the AI model.
  • If you use “Report this answer”, your email app opens with the question and answer filled in; nothing is sent unless you send that email.